Shipping & Returns Policy

Return due to Manufacturing Defects:

The customer has the right to return the purchased product, at no cost, provided that the product is defective, has a manufacturing fault, or does not match the details in its description, within fifteen (15) days from the date the product was received. The customer must notify Udoit within this period by getting in touch via the contact form provided for this purpose and selecting the option "Defective Product or Fault" ("Producto Defectuoso o Tara"), indicating the purchase order or order number in the corresponding field. Udoit may request the customer to attach photographs and other evidence showing the defects or non-conformity of the products, as well as a detailed explanation of the defects noted.

Udoit will gather all the information provided by the customer, analyze the problem, and inform the customer as soon as possible whether or not the return of the product is approved. If the return of the garment is approved, Udoit will instruct the consumer on how to send the defective product back to Udoit's warehouses. The address provided for the return will be the following:

Calle Alameda Menchirón, 5 – Bajo – 30800 Lorca (Murcia) – España

The garment to be returned must be in perfect condition, unworn and unused, or if the defect is noticed after normal and everyday use, in the best possible condition, and must be returned along with all its labels and documentation or accessory elements that came with it.

The consumer may replace the defective product with another of identical characteristics, which will not incur any product replacement expenses provided that stock and conditions permit. If the replacement of the defective product is not possible, the consumer will be offered the option to choose a new one of the same value.

Right of Withdrawal:

The customer shall have the right to withdraw from the order placed without giving a reason, during a period of fifteen (15) calendar days from the moment of receipt thereof. The customer may return the entire order, or if preferred, may return any of the products that made up the total order without any penalty and without the need to indicate the reasons.

To make the return, the customer must contact Udoit through the contact form for this purpose, choosing the option "I want to return an order" ("Quiero devolver un pedido") and providing their order number along with additional information on whether they want to return all the products included in the order or only some of them.

The customer must return the product to Udoit's warehouses at the following address:

Calle Alameda Menchirón, 5 – Bajo – 30800 Lorca (Murcia) – España

Udoit offers the customer two ways to return the order:

The courier company to deliver the product to Udoit's warehouses will be chosen by the customer, and Udoit is not responsible for it. Once the courier company is selected, the expenses derived from the return of the product will be at the customer's expense. Udoit recommends requesting a proof of delivery from the courier company once the company delivers the return, so that the customer has record of the correct delivery of the order to Udoit. Udoit is not responsible for possible problems or errors such as an incorrect shipping address or the loss of the package by the transport company.
Udoit sends a courier from the courier company to the address provided by the customer to collect the product and refunds the amount of the order minus the costs derived from the collection (-7€ for standard shipping).

The product must be in perfect condition and with all its labels, documentation, or original accessories that came with the garment. If the customer does not proceed in this manner, or if the product has suffered any damage, the customer accepts that the product may undergo a depreciation or that Udoit may refuse the exercise of the right of withdrawal by the customer.

Once Udoit verifies that the garment is in perfect condition, Udoit will proceed to return the amounts paid by the customer:

If the customer decides to return the order completely, the full amount of the return including delivery costs will be refunded within 14 business days from receipt of the order.
If the customer decides to return the order partially, the full amount of the garment the customer wants to return will be refunded within 14 business days from receipt of the order. Udoit will not be able to refund the shipping costs to the customer if the return is partial.

The refund of the amount will be made using the same payment method that the customer chose during the purchase process, and it cannot be modified or changed to a different one from that used to make the payment.

Udoit will comply with the 14-day deadline for refunding the amounts paid, and is not responsible if the payment method chosen during the purchase process has longer delays or takes longer to process the refund.

If the order was purchased during a sales period or if the product had a promotion applied at the time of purchase, Udoit will refund the customer the price of the garment at the time of purchase, even if the product undergoes a price increase later or the promotional period ends.

Udoit does not allow exchanges between a product purchased by the customer and another product on offer. In the event that the customer wishes to exchange a product, they must exercise their right of withdrawal and subsequently purchase the new desired product.

In the case of gift cards, Udoit will not refund the card if it has already been sent to its recipient. Our cards are virtual, and the date the card is sent to the recipient can be chosen during the purchase process. If, once payment for the card has been made, Udoit has already sent the gift card along with its redemption code, Udoit will not issue a refund for the card.

Shipping:

Udoit ships its orders through the transport company SEUR. The order preparation time will depend on whether the order has been paid for or if the payment is being processed. Once Udoit receives the payment for the order, the customer will receive an order confirmation email and Udoit will begin preparing it. The estimated delivery time for the order will be 2 to 7 business days from the processing of the order. During sales periods, holidays, or the Christmas season, shipping may be slightly delayed.

Shipping will be free of charge for the entire Mainland, Balearic Islands, and Portugal for orders over 50€. Shipping to the Canary Islands will cost 20€. For shipping to areas where there are customs or border controls (such as the Canary Islands), any costs derived from taxes or controls will be borne by the customer. It will be the customer's obligation to check with the competent authorities regarding any potential additional costs that the receipt of the order may entail.