How can we help you?

When you finish your purchase we send you a confirmation email with your order number and everything you bought.

If it has not arrived within a few minutes, check your spam folder before writing to us.

In your account, under «My orders». There you can check the status of each one, download the invoice and request a return.

If you bought without an account, you can link that order from the same page by entering its number: you will get an email to confirm it.

7 € to mainland Spain and the Balearic Islands, and 19,95 € to the Canary Islands, Ceuta and Melilla and the rest of Europe. Taxes included.

Shipping is free on orders over 90 € within Spain.

We ship to Spain and to twenty-seven more countries in Europe: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Romania, Slovakia, Slovenia, Sweden and Switzerland.

Yes. Shipping costs 19,95 €, taxes included.

Please note that these destinations are outside mainland VAT territory: the parcel goes through customs, and import taxes and paperwork are paid by whoever receives the order.

Thirty days from the day you receive your order. After that, a return can no longer be requested.

The item must come back unworn and with all its tags on.

Sign in to your account, open the order and choose the items you want to return. We guide you step by step and confirm by email.

You can send it back yourself at no cost, or ask for it to be collected from your home.

If you send it back yourself, the return costs you nothing.

If you prefer it collected from your home, the pick-up costs 7 € in mainland Spain and the Balearic Islands, and 19,95 € in the Canary Islands, Ceuta and Melilla and the rest of Europe. That amount is deducted from your refund.

If the item arrived faulty or is not what you ordered, the return is always free.

As soon as we check the item at the warehouse, we refund you to the same payment method you used.

It takes up to fourteen days from the moment we receive the return, although your bank may take a little longer to show it.

Con tarjeta, PayPal, Apple Pay, Google Pay y pago aplazado con Aplázame.

El cobro lo procesa la pasarela de pago del banco: nosotros no guardamos los datos de tu tarjeta.

The prices you see include VAT for deliveries to mainland Spain and the Balearic Islands.

For the Canary Islands, Ceuta and Melilla and for deliveries outside Spain the tax may differ, and the final total is shown before you pay.

Yes. You can download it from your account, inside the order itself, as soon as the purchase is confirmed.